Shipping policy
Z Colección ships jewelry from the United States. This page explains where we ship, what it costs, and how long it takes.
Where We Ship
We ship within the United States only. We do not ship internationally, and we cannot ship to freight forwarders.
We also ship to Puerto Rico, Alaska, Hawaii, U.S. territories, and APO/FPO/DPO military addresses at the same rates as the rest of the United States.
Shipping Rates
| Order total (before tax) | Shipping method | Cost |
|---|---|---|
| Under $50 | Standard | $4.95 flat |
| $50 and over | Standard | Free |
The order total is calculated after any discount is applied. If a discount code brings your total below $50, the $4.95 flat rate applies.
Processing Time
We process and pack orders within 1–2 business days of purchase. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday start processing the next business day.
Orders that need address verification or that trigger a fraud review may take longer. If we need something from you, we will email you.
Transit Time
Standard shipping usually arrives 3–4 business days after the package leaves us. Total time from order to delivery is typically 4–6 business days.
Transit times are estimates from the carrier, not guarantees. Weather, carrier backlogs, and holiday volume can add days.
Tracking
You will get a shipping confirmation email with a tracking number once your order ships. Tracking can take up to 24 hours to show activity after the label is created.
If tracking has not updated in 5 business days, email us at hello@zcoleccion.com and we will open a trace with the carrier.
Wrong or Incomplete Addresses
Enter your shipping address carefully at checkout. We are not responsible for packages sent to an address you entered incorrectly.
If a package is returned to us as undeliverable, we will contact you. You can choose a refund for the item cost (shipping is not refunded) or pay the flat rate to have it reshipped.
Lost, Stolen, or Damaged Packages
If tracking shows a package as delivered but you do not have it, check with anyone else at the address and with your local carrier first. Then email us within 7 days of the delivery scan and we will help you file a claim.
If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund it. See our Refund Policy for details.
Taxes
Sales tax is calculated at checkout based on your shipping address and applicable state and local law.
Order Changes and Cancellations
If you need to change or cancel an order, email hello@zcoleccion.com as soon as possible. We can usually help before the order ships. Once it ships, you will need to use the return process instead.
Contact
Questions about a shipment: hello@zcoleccion.com
Property Prophets LLC Property Prophets LLC, 2136 Ford Parkway #5557, Saint Paul, MN 55116, United States
Last updated: September 09, 2026